Policy Overview and Ownership
This Privacy Policy is provided by and is the sole property of BINOD ENTERPRISES. This policy applies to the DIGIMOND website and all associated applications and services, which are operated and owned by BINOD ENTERPRISES.
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services, particularly concerning the use of the WhatsApp Business API for essential service communication.
Information We Collect
We collect personal information that you voluntarily provide to us when you submit an order, request a refund, or interact with us through our services. The types of information we collect may include:
- Identifiers: Name, Email address, and Mobile phone number (your WhatsApp-enabled number).
- Transactional Data: Order details (e.g., order ID, product code, price) and payment information (e.g., UPI number).
- User Content: Screenshots of your orders and payment details.
We also automatically collect certain information when you visit, use, or navigate the website, such as your IP address and browser type.
Use of WhatsApp Business API
We utilize the WhatsApp Business API as a core utility for direct, non-promotional communication with you. This functionality is strictly limited to two primary, user-initiated scenarios:
- User Authentication: To deliver security-related messages, such as one-time passwords (OTPs) or account verification codes.
- Transactional Order Updates: To send essential service-related messages like order confirmations, payment acknowledgments, and status updates.
By providing your mobile number, you expressly consent to receive these service-related and authentication messages via WhatsApp. We explicitly guarantee that we will not use your WhatsApp number for spam, promotional content, or unauthorized marketing. You can opt out of receiving WhatsApp messages at any time by replying with "STOP".
How We Use Your Information
The information we collect is used to:
- Process your submissions and manage your orders.
- Communicate with you about your submissions and authentication needs.
- Facilitate refund and payment processes.
- Improve our services and enhance your user experience.
Sharing, Security, and Retention
We will only share Platform Data when necessary with Service Providers who assist us, or when required by applicable law or regulation. We will not sell, license, or purchase Platform Data.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use end-to-end encryption for WhatsApp messages, ensuring your personal data is protected during transmission.
Contact Us
If you have any questions about this Privacy Policy, your data rights, or our data handling practices, you can contact us:
- Business Owner: BINOD ENTERPRISES
- Website/Service: DIGIMOND
- Support Email: Binod@digimond.in